Some questions that customers concerned

Update time : 2023-06-30 09:44:48

1.Q: What is your Installation Services?

A: Installation Services are available with all new machine purchases.

We will provide the user manual and videos to support for installing, debugging, operation of the machine, it will indicate you how to use this machine well.

2.Q: What about your Guarantee of quality?

A: The machine is 1 year warranty, all machine part can be replaced for free within 1year if broken(not including man made).And offer lifetime after sale service.

3.Q: How about the after-sale service?

A：After we deal down all the things , we will offer you a spare parts list for your reference.We also offer a troubleshooting support service via video that can help you quickly and effectively resolve issues that may arise with your machine.One more thing,we can send engineers to your country if you need.

4. Q: If we have very special request for the production line,could you help me to do the design?

A: Experienced mechanical designer customized-design provided.

5. Q: If we have samples of new products, can you help to analysis and design the machine?

A: Yes, Our technical department can help to analysis, design and test the new products you offered.

6. Q: Can I visit your factory?

A:Of course, welcome to visit our factory anytime.Our factory located in Guangzhou,near the Baiyun International airport.Only need 20 minutes by car.

Address : No. 37, Jinghu Avenue, Xinya Street, Huadu District, Guangzhou City, Guangdong Province, China

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Tina Zheng

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